Questions
Questions and answers
Here are the questions new-car buyers ask most often: about this guide itself, about the paperwork and deadlines after purchase, and about the first year of ownership. The answers are short; you will find more detail in the relevant sections.
If you are unsure whether the seller is right, ask for the answer in writing — paper quickly clears up many disputes.
About this guide
Is this the website of the company that used to be here?
No. The former car company website on this domain no longer exists, and later its pages were used by unrelated advertising. This guide has no connection with either of them or with any car sellers.
Can I buy a car or book a test drive through you?
No. We sell nothing, take no enquiries and do not pass contact details to sellers. Our job is to explain the process so that you can choose and buy on your own.
Why don't you name brands and models?
We want the advice to suit any buyer and not to turn into advertising. The selection criteria are the same for every car, and specific options are best compared using official specifications.
What do you base your information on?
On Russian consumer protection and OSAGO insurance law, the general rules for vehicle registration in Russia and the typical content of owner's manuals and service books.
Buying and paperwork
How long do I have to register the car?
In Russia, the new owner must register the car with the State Traffic Inspectorate within ten days of purchase. Do not leave it until the last day: booking an appointment and gathering documents take time too. Other countries have their own registration rules.
Is OSAGO insurance compulsory?
In Russia, yes. OSAGO, Russia's compulsory motor third-party liability insurance, is mandatory for vehicle owners under Federal Law No. 40-FZ. Take out a policy before your first drive on your own. Other countries have their own insurance requirements.
Why wasn't I given a paper vehicle passport?
In Russia, new cars are issued an electronic vehicle passport (EPTS); paper passports have not been issued for them for several years. Ask for an extract from the EPTS and check that you are listed in it as the owner.
Can I turn down additional services?
Many services are optional and are worth discussing before you sign. Ask for a separate written list and read the terms of each one. If in doubt, in Russia check the Consumer Protection Law and your contract.
The first year
Does the car need running in?
It depends on the manufacturer's recommendations: for some cars they are detailed, for others they come down to a few general tips. See the running-in section of the owner's manual.
When is the first service due?
The timing and scope of work are set by the manufacturer and listed in the service book. The usual guide is mileage or time, whichever comes first.
How do I know whether it is a warranty case?
Open the warranty terms: they list the parts and situations the warranty covers, as well as the exclusions. If you are unsure, record the defect and contact the seller in writing — the decision will be made after diagnosis.
When should I switch to winter tyres?
Go by the weather and any legal requirements on seasonal tyres where you live. Get your second set ready in advance so you are not queuing at the first snowfall, and check the size against the manufacturer's plate.
Read next
- Buying
What to do before signing the contract, which add-ons you can turn down and how to take delivery of the car without rushing.
- First months
The first months with a new car: running-in by the manual, the service book, preparing for the first service and seasonal tyres.
- Faults
Minor niggles on a new car: odd noises, warning lights, a weak battery, steering wheel vibration and the new-car smell.
Sources
- Russian Federation Law on Consumer Protection
- Russian Federal Law No. 40-FZ on Compulsory Motor Third-Party Liability Insurance (OSAGO)
- Rules for vehicle registration with the Russian State Traffic Inspectorate (general provisions)
- Vehicle owner's manual and service book (general provisions)
Information on laws and regulations reflects the versions in force when the material was prepared. Rules change over time, and every manufacturer sets its own warranty and service terms, so before any important decision check the current texts, your contract and your vehicle's documents.